Frequently Asked Questions
How much time should I give myself to get to the theatre?
Give yourself plenty of time to get to the theatre; late arrivals are disruptive. Keep in mind the time traffic and parking may take.
What happens if I arrive late?
Patrons arriving after the curtain time printed on their tickets should not expect to be seated immediately. At the direction of the presenting organizations, the House Manager may seat late-arriving patrons at an appropriate interval. For some events, late seating may not occur until intermission. If late seating is permitted by the presenter, it may only be done if there are seats available in locations that will neither disturb the continuity of the performance nor the enjoyment of those patrons who are already seated. If accommodated, latecomers should not expect to be seated in their assigned seats, nor with other members of their party who arrived on time. Tickets presented to the House Manager after curtain time are not exchangeable OR refundable.
Can I smoke at the Lesher Center?
The Lesher Center for the Arts and the City of Walnut Creek Downtown are NO SMOKING areas.
Does the Lesher Center offer refreshments?
The Lesher Center offers a full bar which is open before most shows and during intermission.
Does my child have to have a ticket?
Everybody, regardless of age, requires a ticket to attend all performances. While the Center schedules a variety of events for young audiences and families to enjoy together, not all performances are appropriate for young audiences. Everybody must observe live-theatre etiquette by remaining quietly seated during performances. If you are uncertain of content or age appropriateness, please contact the Ticket Office for more information.
Can I provide an emergency contact number for my baby sitter?
Patrons who may receive an emergency call should leave the number (925) 295-1424 with their sitter or service, along with the name of the event and their exact seat location (row and seat number) so they may be easily reached.
Can I take photos of the shows?
The possession of any photographing or recording devices in the theatre, without the written permission of the management, is prohibited by law.
Can I leave a show during the performance?
We realize that traffic in and out of the theatre can be congested following a performance; still, it is distracting to other patrons to leave while the show is still in progress. Persons leaving the theatre during the performance may not be readmitted.
Can I get a refund for my ticket?
All ticket sales are final; no refunds or cancellations.
I have a discount coupon. When should I present it?
Discount coupons must be presented in person at the ticket office at the time of purchase. All discounts are subject to availability and may be discontinued at any time at the discretion of the presenting organization.
Is the Center wheelchair and hearing-impaired accessible?
The Center is wheelchair accessible and theatres are equipped with assisted listening systems for hearing-impaired patrons. We would like to accommodate all patrons. Please let us know if you have special seating requirements at the time you purchase tickets. More information may be found here. Please call the Audience Services Coordinator should you require additional information or assistance on (925) 295-1400.
What happens to outdoor events when the air quality is poor?
When the AQI is 150 and above, outdoor performances at the Lesher Center for the Arts will be moved indoors, rescheduled or cancelled. Lesher Center for the Arts outdoor performance changes will be decided 4 hours in advance of the start of each performance to give as much notice to ticket holders as possible. Ticket holders will be notified by email or phone. Please contact the Ticket Office with questions by calling (925) 943-7469.
How much time should I give myself to get to the theatre?
Give yourself plenty of time to get to the theatre; late arrivals are disruptive. Keep in mind the time traffic and parking may take.
What happens if I arrive late?
Patrons arriving after the curtain time printed on their tickets should not expect to be seated immediately. At the direction of the presenting organizations, the House Manager may seat late-arriving patrons at an appropriate interval. For some events, late seating may not occur until intermission. If late seating is permitted by the presenter, it may only be done if there are seats available in locations that will neither disturb the continuity of the performance nor the enjoyment of those patrons who are already seated. If accommodated, latecomers should not expect to be seated in their assigned seats, nor with other members of their party who arrived on time. Tickets presented to the House Manager after curtain time are not exchangeable OR refundable.
Can I smoke at the Lesher Center?
The Lesher Center for the Arts and the City of Walnut Creek Downtown are NO SMOKING areas.
Does the Lesher Center offer refreshments?
The Lesher Center offers a full bar which is open before most shows and during intermission.
Does my child have to have a ticket?
Everybody, regardless of age, requires a ticket to attend all performances. While the Center schedules a variety of events for young audiences and families to enjoy together, not all performances are appropriate for young audiences. Everybody must observe live-theatre etiquette by remaining quietly seated during performances. If you are uncertain of content or age appropriateness, please contact the Ticket Office for more information.
Can I provide an emergency contact number for my baby sitter?
Patrons who may receive an emergency call should leave the number (925) 295-1424 with their sitter or service, along with the name of the event and their exact seat location (row and seat number) so they may be easily reached.
Can I take photos of the shows?
The possession of any photographing or recording devices in the theatre, without the written permission of the management, is prohibited by law.
Can I leave a show during the performance?
We realize that traffic in and out of the theatre can be congested following a performance; still, it is distracting to other patrons to leave while the show is still in progress. Persons leaving the theatre during the performance may not be readmitted.
Can I get a refund for my ticket?
All ticket sales are final; no refunds or cancellations.
I have a discount coupon. When should I present it?
Discount coupons must be presented in person at the ticket office at the time of purchase. All discounts are subject to availability and may be discontinued at any time at the discretion of the presenting organization.
Is the Center wheelchair and hearing-impaired accessible?
The Center is wheelchair accessible and theatres are equipped with assisted listening systems for hearing-impaired patrons. We would like to accommodate all patrons. Please let us know if you have special seating requirements at the time you purchase tickets. More information may be found here. Please call the Audience Services Coordinator should you require additional information or assistance on (925) 295-1400.
What happens to outdoor events when the air quality is poor?
When the AQI is 150 and above, outdoor performances at the Lesher Center for the Arts will be moved indoors, rescheduled or cancelled. Lesher Center for the Arts outdoor performance changes will be decided 4 hours in advance of the start of each performance to give as much notice to ticket holders as possible. Ticket holders will be notified by email or phone. Please contact the Ticket Office with questions by calling (925) 943-7469.